FAQ

Frequently Asked Questions (FAQ)

🛒 Orders

Q: How do I know if my order was placed successfully?
Once your order is placed, you will receive a confirmation email. If you don't see it, please check your spam or junk folder.

Q: Can I modify or cancel my order?
Orders are processed quickly to ensure fast shipping. If you need to change or cancel your order, please contact us within 2 hours after placing it.

🚚 Shipping

Q: What are the delivery times?
Shipping times vary by country. On average:

  • France, Belgium, Switzerland: 7 to 15 business days

  • Rest of the world: 10 to 20 business days

Q: Who handles the shipping?
We work with trusted logistics partners via CJdropshipping (La Poste, YunExpress, Colis Privé, and others).

Q: How can I track my order?
As soon as your order is shipped, you will receive a tracking link by email. You can always contact us if you have any concerns.

🔄 Returns & Refunds

Q: Can I return an item?
Yes, you have 14 days after receiving your order to request a return if the product is damaged or defective.

Q: What if the item I received is damaged or incorrect?
Please send us a photo of the product and your order number to this email address: mahe_ullmo@icloud.com. We will offer you a replacement or a full refund.

Q: Who pays for return shipping?
If the issue is our fault (wrong or damaged item), we cover all return costs.

💳 Payment & Security

Q: Is payment secure on your website?
Yes. All payments are encrypted using SSL technology. We use Shopify Payments, PayPal, and other secure providers.

Q: What payment methods do you accept?

  • Credit/Debit Cards (Visa, Mastercard, etc.)

  • PayPal

  • Apple Pay / Google Pay (on supported devices)

📩 Contact

Q: How can I contact you?
You can email us at mahe_ullmo@icloud.com
Or use the contact form on our website.
We respond within 24 hours (excluding weekends).

Thank you for shopping with us!

What Makes Us Different

At our store, we don’t just sell lights—we create moods, moments, and magic. Here's why we stand out:

  • Unique Product Range: From classic Sunset Lamps to 2-in-1 Sunset Humidifiers, Mini Lamps for portability, and mesmerizing Aurora Projectors—we offer lighting for every vibe.

  • Style Meets Function: Our products combine beauty and practicality, whether it’s scent-infused mist or calming ambient light.

  • Quality You Can Trust: We carefully select every item for performance, durability, and aesthetic appeal.

  • Perfect for Any Space: Whether it’s your bedroom, living room, or workspace, our lights transform ordinary spaces into stunning atmospheres.

  • Customer-First Approach: Fast shipping, responsive support, and a hassle-free shopping experience.

Let your space tell your story—with light.